We stock Summer and Winter PJs all year round

Free express post on orders over $150

Frequently Asked Questions

I am unsure about sizing?
No Problem! We do have a size chart available on our website which can assist in choosing the right size.

What happens if I purchase the wrong size pyjamas?
If you purchase the wrong size product we are happy to exchange, provided it is within time frame specified on our shipping & returns page and the pyjamas have not been washed or worn. Please contact us so we can assist you in exchanging your item.

Can I buy something and have it sent to another address?
Yes you definitely can however, when creating an account with us please use your own address as the billing address. You can specify the delivery address later on in the order process.

How can I make payment?
You can make payment via a number of methods including PayPal ( which processes credit card transactions - without having to sign up ) and direct bank deposit through the Commonwealth Bank.

  • Credit Card
    Pyjamas.com.au uses PayPal for credit card processing - Please note that you do not need to sign up to PayPal to pay by credit card. We accept Visa and Mastercard.
  • PayPal
    Yes we do accept PayPal - simply log in and follow the prompts to make payment.
  • Direct Bank Deposit
    Bank deposit details are displayed both during the checkout process and in the order confirmation email. Once funds have cleared, your order will be despatched.

How much is postage?
Postage is free on all orders over $150 - Applies to Australian residents only.
Tracking numbers can be provided on request.

Australia - All orders are sent via Express Post.
FREE EXPRESS POST $150 or more
1 Item $10.50
2 or more items - Flat Rate $15.00 (unlimited items)
New Zealand - All orders are sent via Registered Post International.
1 Item $20.00 AUD
2 or more items - Flat Rate $25.00 AUD (unlimited items)

I am not living in Australia or New Zealand - can I buy via your website?
If you are living overseas and purchasing for friends or family who live within Australia or New Zealand, we can arrange this for you. Please contact us before signing up to our website.

If you are living outside of Australia or New Zealand and want the item sent to you, our website will not be able to process your order. Please contact us as we will need to provide you with a quote on postage and process your order manually. Providing the model number of each product will assist in speeding up the process of us providing you with an accurate quote. Please do not attempt to sign up to our website with incorrect address details as our system will automatically ban you.

How long will it take for the item to arrive?
All Australian orders are sent using express post to ensure speedy delivery of your order. If you order hasn't arrived within 3-4 days please contact us.
All New Zealand orders are sent using Registered Post International. If you order hasn't arrived within 7-10 days please contact us.
Please note: if you pay by Paypal E-check or direct bank deposit we must wait for your payment to clear so please allow 2-3 extra days. You can contact us if you would like to know the status of your order.

I want to purchase a product for someone who has a skin disorder.
Normally when this occurs we suggest purchasing 100% cotton pyjamas. This will normally alleviate any skin problems. You can contact us if your not sure a product is 100% cotton.

My item arrived damaged - what can I do?
Please contact us immediately. Every order that is sent from our warehouse is checked thoroughly for any problems before being posted however, in the unlikely event that you do receive an item that has been damaged please contact us and we will either provide a full refund or exchange the product for you.

What happens if I order something that is not in stock or sold out?
You can't, all of our products are stored in our warehouse. The second they are sold out products are instantly removed from our website. We never have and never will offer a a back ordering system.

Will you send advertisements to my email or mailing address after I purchase from Pyjamas.com.au?
When signing up to our website you will automatically be added to our mailing list. You can easily unsubscribe from our mailing list by using the relevant unsubscribe link featured in the footer of all marketing emails.

Thank you for the wonderful service yet again. My order arrived within days of my placing it. The PJs are great and I am sure our Grandsons will love receiving them at Easter time.

Jen. Lyndoch, SA

I ordered a beautfiul nightie for my niece from you on Saturday night, and it was waiting for me when I arrived home at lunch time today (Wednesday). It is absolutely beautiful, and wonderful quality and I Am sure my niece will adore it.

Julie. Raymond Terrace, NSW

I put in an order 2 days ago, and have already received the items - thank you for such a timely service! Very impressed! The quality of the items is great.

Sally. Cammeray, NSW

MANY THANKS for the FAST sending of my parcel. I ordered it at noon Tuesday and received it here at my home by 10.30am Wednesday. How fast can one get, GREAT!!! thanks a lot.

Anne. Northfield, SA

Just a note to thank you for terrific, prompt service. Order placed on line on Saturday and at my door 8:00AM Tuesday. Christmas gift for aged relative. Many thanks

Pat. Greystanes, NSW

Thank you Elizabeth - I have to commend you on your fantastic communication and customer service. We have bought from you before and will definitely do so again (and recommend you!). I have had some shocking service from Online retailers recently so thank you for being so great to deal with.

Lucy. Leichhardt, NSW

I really am so happy that I came across your site, it beats hours of going from shop to shop to find something suitable. I will be buying all our pjs from pyjamas.com.au from now on. Thanks for your site!

Stephanie. Kingaroy, QLD

Just wanted to let you know how impressed I was with your customer service and how quickly my daughters pyjamas arrived. I am also very happy with the pyjamas.

Amanda. Varsity Lakes, QLD

This morning I received my order from you for childrens pyjamas that I have ordered for Christmas presents. I must say I am very happy with the service, and the products I received. I live in the north of Western Australia and shopping can at times be a problem. I needed to change a couple of sizes of the PJs in my order and I received a prompt reply back to say this would not be a problem. No doubt I will use your services again in the future, and will not hesitate to recommend you to friends. Thanks again.

Helen Derby, WA

I just wanted to say thank you for wonderful service. I spent all day Wednesday searching for a pair of size 8 flannelette pjs for my sister in law and came up empty handed. Got home and thought I will see if I can find some online (did not think I would have them for the weekend for her birthday though). Your site came up ordered and they were here Friday! Beautifully packaged in a pj bag and all. Thank you I now have a pressie to give her for her birthday on Sunday. Will be using your service again!

Leanne. Langwarrin, VIC

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